Family and Community Services

Service Description

The main focus is child protection and support for vulnerable families to keep children and young people safe from abuse and neglect. There is a 24 hour Child Protection Helpline to report suspected abuse or neglect of a child (under 18 years) who may be in danger. May arrange out of home care for at risk children and young people.

Alternate Names: FACS

02 9354 1888 (Parramatta Office)

Level 7, 31-39 Macquarie St
Parramatta, NSW, 2150

Transport Options

Bus, Train

Hours of Operation

Mon-Fri 9am-5pm, 24 hr helpline


Referral System

Self referral or through Helpline and other services- Mandatory Reporting Line 132 111

Service Fees

Depends on service

Languages (other than English)

Interpreter Services Available

Disability Access

Yes. Lift, Ramp, Wheelchair Access

Organisational Information

Area Served

Western Sydney LHD

Parent Organisation

Department of Family and Community Services

Postal Address

PO Box 34




Other Information

Last Updated: 17 March 2023