ACT Official Visitor

Service Description

ACT Official Visitors provides independent oversight and helps safeguard the rights and wellbeing of people of diverse backgrounds in Canberra who reside in and rely on services provided in government and non-government facilities, accommodation, housing, centres, or refuges. Official Visitors are independent statutory office holders who can visit visitable places and meet entitled persons to identify and monitor systemic issues and resolve grievances using early intervention and resolution practices. The Official Visitor reports to the relevant Operational Minister and advises on entitled peoples’ experiences, needs and the standard of the services they receive. Official Visitors are appointed to one of these areas: • Children and Young People - youth detention facility and residential care for children and young people • Corrections - adult correctional centre • Disability - supported accommodation • Mental Health - mental health facilities • Homelessness – homelessness services

Alternate Names: Public Trustee and Guardian