Communities and Justice

Service Description

The main focus is child protection and support for vulnerable families to keep children and young people safe from abuse and neglect. There is a 24 hour Child Protection Helpline to report suspected abuse or neglect of a child who may be in danger. May arrange out of home care for at risk children and young people.

Alternate Names: FACS

02 9354 1800, 132 111 (Child Protection Helpline)


Level 8, 31-39 Macquarie St
Parramatta, NSW, 2150

Transport Options

Public transport

Hours of Operation

Mon-Fri 9am-5pm, 24 hr helpline


Referral System

Self referral or through Helpline and other services- Mandatory Reporting Line 132 111

Service Fees

Yes - depending on the service

Languages (other than English)

Interpreter Services Available

Disability Access

Yes. Lift, Toilet

Organisational Information

Area Served

Western Sydney LHD

Parent Organisation

Department of Family and Community Services

Postal Address

PO Box 35




Other Information

Facilities Available

For young people 0-25 years

Volunteering Opportunities


Last Updated: 16 March 2023