Energy & Water Ombudsman NSW (EWON)
Service Description
Provides an independent way of resolving complaints for customers of all electricity and gas providers in NSW and some water providers. Other services include assistance with paying bills and Water Payment Assistance Scheme, providing vouchers for energy and water bills to people experiencing financial hardships. Assistance to extended payments times or paying over a period of time.
Alternate Names: EWON
1800 812 291
Lvl 11, 133 Castlereagh St
Sydney, NSW, 2000
Hours of Operation
Mon-Fri: 9am-5pm (excluding public holidays)
Accessibility
Referral System
Self-referral
Service Fees
No
Languages (other than English)
Interpreters available. 131 450 (Interpreter Service), Website contains multilingual options
Disability Access
Yes. Lift, Toilet
Organisational Information
Area Served
NSW
Postal Address
Reply Paid 86550
Sydney South
NSW
2000
Other Information
Volunteering Opportunities
No
Other Contacts
complaints@ewon.com.au
Last Updated: 20 August 2019