Ombudsman NSW

Service Description

The independent Ombudsman handles complaints about most NSW government agencies, local councils and community service providers. They may investigate a complaint if they suspect wrongdoing has occurred. Wrongdoing can include unlawful, unreasonable or unjust conduct. Following an investigation they may make recommendations, however, they cannot force an agency to do something or change a decision.

Hours of Operation

Mon-Fri: 9am-4pm (appointment preferred if visiting office); Complaint enquiries Mon-Fri 9:00am-4:00pm


Referral System

Anyone may contact

Service Fees


Languages (other than English)

Interpreter Service Available

Disability Access

Yes. Toilet, Wheelchair, Ramp

Organisational Information

Area Served


Parent Organisation

NSW Government

Other Information

Volunteering Opportunities


Last Updated: 12 September 2023