Ombudsman NSW
Service Description
The independent Ombudsman handles complaints about most NSW government agencies, local councils and community service providers. They may investigate a complaint if they suspect wrongdoing has occurred. Wrongdoing can include unlawful, unreasonable or unjust conduct. Following an investigation they may make recommendations, however, they cannot force an agency to do something or change a decision.
Hours of Operation
Mon-Fri: 9am-4pm (appointment preferred if visiting office); Complaint enquiries Mon-Fri 9:00am-4:00pm
Accessibility
Referral System
Anyone may contact
Service Fees
No
Languages (other than English)
Interpreter Service Available
Disability Access
Yes. Toilet, Wheelchair, Ramp
Organisational Information
Area Served
NSW
Parent Organisation
NSW Government
Other Information
Volunteering Opportunities
No
Last Updated: 12 September 2023