Commonwealth Ombudsman

Service Description

Investigates complaints from people who believe they have had unfair or unreasonable treatment by an Australian Government Agency. It includes Australia Post, Centrelink, Child Support and Department of Immigration and Border Protection. Also oversees the ACT. They will hear dispute claims and try to resolve them quickly and reasonably by making formal recommendations to senior levels of government. Complaints may be lodged online. They do not make a decision, but consider the decision made and recommend how to enhance the decision process.

Hours of Operation

Mon-Fri: 9am-5pm


Referral System

Not required

Service Fees


Languages (other than English)

Interpreter Services available

Disability Access


Organisational Information

Area Served


Parent Organisation

Australian Government

Other Information

Facilities Available


Volunteering Opportunities


Other Contacts

1800 060 789 for Indigenous people to contact regarding Indigenous Health Services. Health Insurance Complaints 1300 362 072

Last Updated: 9 December 2022