Commonwealth Ombudsman
Service Description
Investigates complaints from people who believe they have had unfair or unreasonable treatment by an Australian Government Agency. It includes Australia Post, Centrelink, Child Support and Department of Immigration and Border Protection. Also oversees the ACT. They will hear dispute claims and try to resolve them quickly and reasonably by making formal recommendations to senior levels of government. Complaints may be lodged online. They do not make a decision, but consider the decision made and recommend how to enhance the decision process.
1300 362 072, 131 450 (TIS), 02 6276 0111
Facebook @commonwealthombudsman/
Level 20, 60 Castlereagh Street
Sydney, NSW, 2000
Hours of Operation
Mon to Fri: 10am-4pm AEST
Accessibility
Referral System
Not required
Service Fees
No
Languages (other than English)
Interpreter Services available
Disability Access
Yes
Organisational Information
Area Served
National
Parent Organisation
Australian Government
Postal Address
Commonwealth Ombudsman
GPO Box 442
Canberra
ACT
2601
Other Information
Facilities Available
None
Volunteering Opportunities
None
Other Contacts
1800 060 789 for Indigenous people to contact regarding Indigenous Health Services. Health Insurance Complaints 1300 362 072
Last Updated: 13 December 2023